![]() ![]() If you don’t have an account on Facebook Business Manager yet, you can follow this guide to create one and verify it. This process can take up to 3-4 business days and can be started directly from the About My Business Manager section. This means that you will need to send your company details to Facebook, including a document certifying your company address (a simple invoice, a utility bill, a registration document for your company). The first necessary requirement to request access to WhatsApp Business APIs is to verify your Facebook Business Manager account. In fact, WhatsApp’s APIs are not publicly available and require prior authorization and verification by Facebook for each company that wishes to use them. So in this article we will understand how a company, which finds the native WhatsApp app limiting to provide assistance, can use WhatsApp Business APIs to make sure that the support team and/or the sales team can communicate with customers by centralizing chats into a single WhatsApp number/account.Ĭlick on this link if you want to know all the questions and answers about WhatsApp Businessīefore analyzing how WhatsApp Business APIs can be used to structure a support channel within your business, it’s first necessary to understand how to request access. To date, this service offered by WhatsApp has finally completed its beta phase and is accessible to all those businesses that wish to implement solutions that help integrate WhatsApp into their customer support channels. In order to allow companies to structure a support channel through WhatsApp, the company owned by Facebook, in August 2018, made available a first version of its APIs (Application Programming Interface). Yet there are some significant limitations (such as the fact that a single WhatsApp account cannot be opened on multiple devices at the same time) that complicate the lives of those companies that would like to use WhatsApp as the main communication channel with their customers. Statistics show a significant increase in the use of WhatsApp at business level and a parallel reduction in the use of email as a communication tool between companies and clients. Once your account has been created, you must fill in your company profile.Communicating through WhatsApp is becoming an increasingly widespread need among companies that wish to establish a relationship of trust and proximity with their customers. Thus, you must fill in the following information: Ao usar a WhatsApp Business API with Twilio, você pode enviar e receber mensagens para usuários do WhatsApp com as mesmas APIs do Twilio Messaging que você já conhece e adora.Company name: This name will be visible to the end user.Explore API documentation Find the resources you need to start building awesome conversations WhatsApp Build features to support rich notifications, interactions and more on the world’s most favourite messaging app SMS Get a wide API coverage to send transactional messages via HTTP, HTTPS, SMPP, XML. ![]() Please note: you will not be able to change it later.With the WhatsApp Business API with Twilio, you can reach more than 1.5 billion WhatsApp users. About: This text is displayed on your WhatsApp profile and must be a maximum of 139 characters.You can send notifications, have two-way conversations, or build chatbots. If youre trying to reach and better converse with users in LATAM, EMEA, and APAC, you need to consider using WhatsApp. Developer Hub Get Started Community Developer Support API Status.ĭescription of the company: This text must contain a maximum of 256 characters. Address: This field should contain the street name, number, postcode, city and state, with a maximum of 256 characters. Brand image URL: The image, hosted on your own server or an online hosting service, must be in "square" form (otherwise it will be automatically truncated by WhatsApp), must have a recommended size of 500px x 500px or 640px x 640px and a maximum size of 5 MB.Announcing WhatsApp is partnering with Salesforce. ![]()
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